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App & Features
What is Transifyr?
Transifyr is a desktop app for real-time speech transcription and translation. It helps you understand meetings, lectures, videos, games, and everyday conversations with live captions, translation, OCR, and AI assistance.
Which platforms does Transifyr support?
Transifyr supports Windows and macOS. Windows users can install from the Microsoft Store or the direct installer. macOS users should use the DMG installer for Apple Silicon or Intel Macs.
Does Transifyr support real-time translation, OCR, and AI Chat?
Yes. Transifyr includes real-time captions and translation, screenshot OCR, Live OCR for selected screen areas, and AI Chat for asking questions about transcripts, summarizing conversations, and explaining difficult phrases.
Can Transifyr work offline?
Core app settings and some desktop utilities can work without internet, but real-time speech recognition, machine translation, and AI Chat require internet access when you use Transifyr Cloud or third-party providers.
Speech Recognition & Translation Engines
Which speech recognition engines are supported?
Transifyr supports Soniox and Transifyr Cloud for real-time transcription. Depending on your configuration, you can also use supported translation or AI providers such as Gemini, OpenAI, DeepL, or other compatible services.
What is Transifyr Cloud?
Transifyr Cloud is a cloud speech recognition option integrated into Transifyr. It lets you use real-time transcription without manually configuring a third-party STT API key.
Can I use my own API keys?
Yes. Transifyr supports bring-your-own-key workflows for supported providers. This gives you more control over provider accounts, usage limits, billing, and where your audio or text is processed. When you use external APIs, charges are billed by the API provider according to the provider, model, and usage plan you choose.
Transifyr Cloud & Pricing
Is Transifyr Cloud free?
Transifyr Cloud may require credits or a separate usage plan because real-time speech recognition creates server-side processing costs. Current pricing and limits will be shown in the app or on the pricing page when the service is available.
Does the one-time desktop license include unlimited Transifyr Cloud usage?
No. The one-time license unlocks the Transifyr desktop app. Cloud services such as Transifyr Cloud or third-party AI/STT providers may require credits, API keys, or separate usage plans because they have ongoing infrastructure costs.
Can I use Transifyr without Transifyr Cloud?
Yes. You can use supported third-party providers with your own API keys. Transifyr Cloud is an option, not the only way to use the app.
Where can I see usage or cost information?
The app includes usage views for supported providers such as Soniox. Transifyr Cloud usage, limits, or credit information will be shown in the app when the cloud service is enabled.
License & Activation
What is a Transifyr license?
A Transifyr license is the activation key for the desktop app. After purchase, you use the license key to unlock paid features on supported devices.
How many devices can I activate?
One license can be activated on up to 1 device. If you need to move your license, deactivate it on the old device first when possible or contact support if you cannot access the old device.
Does the license expire?
The Transifyr desktop license is a one-time purchase and does not require a recurring subscription to keep using the desktop app. Cloud services, provider API usage, or future add-ons may have separate policies.
Can I use the same license on Windows and macOS?
Yes. A Transifyr license can activate the supported desktop app on Windows or macOS within the allowed device limit.
How do I recover my license key?
Use the Recover page and enter the email address used during purchase. If a matching order is found, your license information will be sent back to you.
Privacy & Data
Is my data private?
Transifyr does not intentionally collect your personal transcripts to sell data or train AI models. Data handling depends on the engine you choose. When you use cloud providers, the needed audio or text is processed by the selected service.
Does Transifyr store my audio or transcripts?
Transifyr desktop prioritizes local app state and session-based processing. If you enable cloud services, audio or text may be sent to the provider you choose for processing. Retention, if any, depends on the provider or the Transifyr Cloud privacy policy.
When is data sent to the cloud?
Data is sent to the cloud only when you use a cloud-based feature, such as cloud speech recognition, translation, or AI Chat. The app sends the data needed for the feature you enabled.
Does Transifyr use my data to train AI?
Transifyr does not use your personal transcripts to train AI models. If you use third-party providers, their own privacy and data processing policies may also apply.
macOS Permissions & Installation
Why does macOS ask for Screen & System Audio Recording permission?
On macOS, system audio capture is controlled through Screen & System Audio Recording permission. Transifyr needs this permission to capture audio from meetings, videos, or other apps for real-time captions and translation.
I enabled permission on macOS but still see an audio capture error. What should I do?
Make sure Transifyr is installed in /Applications, restart the app after granting permission, and check System Settings → Privacy & Security → Screen & System Audio Recording. If the issue persists, reset the permission with tccutil reset ScreenCapture com.transifyr.translate and grant it again.
Where should I install Transifyr on macOS?
Install Transifyr by dragging the app from the DMG into /Applications. Avoid running it directly from Downloads or from inside the mounted DMG, because macOS permissions can behave inconsistently when the app path changes.
Windows Installation & Updates
Should I install from Microsoft Store or direct download?
Microsoft Store is the easiest option for most Windows users and lets Windows manage updates. The direct installer is useful if you prefer standalone releases, GitHub downloads, or direct auto-update support.
Does Transifyr update automatically?
Yes. Direct builds include Auto Update support. Microsoft Store builds are updated through the Store, so Windows can manage updates for you.
Payment, Refund & Support
What payment methods are supported?
International users can pay by card or PayPal through Polar.sh. Vietnamese users can also use bank transfer via Sepay QR when available.
Can I get a refund?
Please test the app before purchasing when a trial or demo is available. Because licenses are delivered digitally, purchases are generally final unless required otherwise by applicable law or platform policy. If you experience a serious technical issue, contact support for help.
How can I contact support or report a bug?
Use the support, report, or recovery links on the website to contact the Transifyr team. Include your app version, operating system, a short description of the issue, and logs or screenshots when possible.